Description

*PLEASE ONLY APPLY IF YOU ARE ABLE TO WORK THIS SHIFT: 3pm to 11pm or 11 pm to 7 am

You will:

•Provide support to clients and their workers via email, assisting them with tier 1 questions and inquires

•Support the Customer Success team by creating cost estimates for clients as needed

•Assist team with onboarding and termination of new employees as needed

•Work with internal depts to maintain demo accounts for the team

•Create internal and external forms

•Create yearly payroll calendars for clients on the company platform

•Manage new user requests

•Assist with new client payroll set-up and ongoing client updates

•Take part in Papaya’s customer onboarding and payroll cycles and relentlessly work to ensure their ongoing operation.

•Fully understand the features and limitations of Papaya’s entire suite of products.

•Complete individual client requests independently, using your judgment and problem-solving skills

•Navigate internal resources and get answers to your questions, addressing issues end-to-end in a reasonable time

•Maintain a customer profile in CRM

Requirements:

•Bachelor's degree

•Exceptional communication and presentation skills

•Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

•Strong critical thinking, and analytical skills with an entrepreneurial and proactive mind-set

•Ability to effectively prioritize tasks and manage time, even under high-pressure situations

•Fluency & excellent communication skills in English. Additional languages are an advantage.

•Highly detail-oriented

Role could be for one of three shifts: 3pm-11pm, 11pm-7am

Immediate availability preferred

You need to be based in Beijing